Returns & Exchanges

At PAPER PLANE, we want you to love every piece of decor you bring into your home. If your purchase isn't quite right, you can return or exchange eligible items within 30 days of delivery for a full refund.

1

Initiate Your Request

Visit our online returns portal with your order number and zip code to select the home goods you wish to return and choose your preferred refund method.

2

Pack with Care

Place the items in their original packaging, ensuring fragile home accents are securely wrapped to prevent damage during transit back to our warehouse.

3

Label and Ship

Print the prepaid shipping label provided via email, attach it to your package, and drop it off at any authorized carrier location.

4

Inspection and Refund

Once our team inspects the returned items for quality assurance, we will process your refund or exchange within 5 to 7 business days.

📅

30-Day Window

Return within 30 days of delivery

📦

Free Returns

Prepaid shipping label provided

💳

Fast Refunds

5-7 business days processing